At ezcashbd, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you hold as a registered player on our Bangladesh-focused platform.
Scope of This Policy: This Privacy Policy applies to all personal data collected and processed by ezcashbd in connection with your use of the ezcashbd website at ezcashbd.vip, including any related mobile-optimised interfaces. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside our Terms & Conditions and Responsible Gaming Policy.
Every connection between your browser and ezcashbd is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text over the network.
ezcashbd does not sell, rent, or trade your personal information to third-party advertisers or marketing networks. Your data is used exclusively to operate your account and improve our platform services.
We only collect data that is strictly necessary to operate your ezcashbd account, process your transactions via bKash, Nagad, or Rocket, and fulfil our responsible gaming obligations. No surplus data collection.
Registered ezcashbd players have the right to request a full copy of the personal data we hold on them at any time. Submit a data access request to our support team and we will respond within 15 business days.
Subject to our legal retention obligations, you may request deletion of your personal data from ezcashbd's systems. We will process erasure requests promptly and confirm completion in writing via your registered email.
ezcashbd publishes clear retention periods for each category of personal data we hold. We do not retain your information beyond the period necessary for the purpose it was collected, plus any mandatory regulatory holding period.
ezcashbd collects personal data from you in several ways: directly when you register and use our platform, automatically through technical systems as you interact with our website, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of data we collect are described in detail below.
Registration and Account Data: When you create an ezcashbd account, we collect the following information that you voluntarily provide:
Identity Verification (KYC) Data: As part of our Know Your Customer process, we may request and retain:
Transaction Data: We maintain detailed records of all financial activity on your ezcashbd account, including deposit amounts, withdrawal requests, bonus activations, wagering history, and game session logs. This data is retained for compliance purposes and to resolve any potential disputes.
Technical and Usage Data: Our platform automatically collects certain technical data when you visit ezcashbd.vip, including:
Communication Data: If you contact ezcashbd's support team via WhatsApp or email, we retain a record of that correspondence, including the content of messages, timestamps, and the resolution outcome. This data helps us maintain quality standards and resolve recurring issues.
Sensitive Data: ezcashbd does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily disclose health-related information in the context of a responsible gaming request (for example, when requesting self-exclusion due to a gambling problem), that information is treated with the highest level of confidentiality and is accessible only to our responsible gaming team.
ezcashbd processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data, along with the applicable legal basis for each, are set out in the table below:
| Processing Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Performance of contract |
| Processing deposits and withdrawals | Payment data, MFS account details, transaction records | Performance of contract |
| Age and identity verification (KYC) | Date of birth, NID / passport copy, proof of address | Legal obligation; legitimate interest |
| Fraud prevention and AML monitoring | Transaction data, IP address, device fingerprint | Legal obligation; legitimate interest |
| Responsible gaming interventions | Wagering history, session data, self-exclusion records | Legal obligation; legitimate interest |
| Customer support | Communication data, account details | Performance of contract; legitimate interest |
| Promotional communications | Email address, mobile number, game preferences | Consent (opt-in only) |
| Platform analytics and improvement | Usage data, technical data (anonymised where possible) | Legitimate interest |
Promotional Communications: ezcashbd will only send you marketing messages — including bonus offers, BPL cricket season promotions, Eid deposit boost alerts, and Pohela Boishakh cashback notifications — if you have explicitly opted in to receive such communications at registration or via your account settings. You may withdraw your consent to receive promotional messages at any time by contacting our support team or updating your account preferences. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.
Automated Decision-Making: ezcashbd uses automated systems to flag unusual account activity, including potential fraud, money laundering patterns, and bonus abuse. Where an automated decision results in an account restriction, the affected player has the right to request human review of that decision by contacting our compliance team within 14 days of the restriction being applied.
No Profiling for Third-Party Advertising: ezcashbd does not build advertising profiles on players for the purpose of selling targeted advertising slots to third parties. Any profiling we undertake is strictly limited to improving our own platform experience, personalising relevant bonus offers for your betting preferences, and fulfilling our responsible gaming obligations.
ezcashbd does not sell or rent your personal data. We share your information only with the categories of recipients described in this section, and only to the extent necessary for the specific purpose identified.
Payment Processors and MFS Providers: To process your deposits and withdrawals, ezcashbd must share relevant transaction data — including your name, mobile number, and transaction amount — with the MFS provider you use (bKash, Nagad, Rocket, Upay) or the card network or bank through which you transact (Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These processors handle your payment data under their own privacy policies and security standards. ezcashbd is not responsible for their data handling practices.
Identity Verification Partners: ezcashbd may engage third-party KYC service providers to assist with age verification and document authentication. These providers are contractually bound to process your identity documentation solely for the purpose of KYC verification on ezcashbd's behalf and are prohibited from using it for any other purpose.
Game Software Providers: To deliver casino games, ezcashbd integrates software from licensed providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised game session data for the purpose of game performance monitoring and RNG certification. Personal account data is not shared with game providers beyond what is technically necessary to launch and log a game session.
Legal and Regulatory Disclosure: ezcashbd may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by applicable law, court order, or official request. In such cases, ezcashbd will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of such disclosure where permitted by law.
Business Transfers: In the event that ezcashbd undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred as part of that transaction. We will notify registered players via email prior to any such transfer and provide an opportunity to request account closure and data deletion if you do not wish your data to be transferred to the new entity.
Strictly Prohibited Sharing: ezcashbd will never share your personal data with consumer data brokers, social media advertising platforms, third-party gambling operators for cross-marketing purposes, or any entity whose primary business is the resale of personal information. Any employee of ezcashbd found to have shared player data contrary to this policy is subject to immediate disciplinary action.
ezcashbd uses cookies and similar tracking technologies to ensure the proper functioning of its platform, to improve your user experience, and to gather anonymised analytics data. This section explains what cookies we use, what they do, and how you can manage them.
What Are Cookies? Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to site operators. ezcashbd uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).
Categories of Cookies Used by ezcashbd:
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your Wallet balance, enable secure page transitions, and prevent cross-site request forgery (CSRF). | No — required for the platform to function |
| Functional / Preference | Remember your language preference, display settings, and last-used payment method to speed up repeat transactions. | Yes — disabling may reduce convenience |
| Analytics | Collect anonymised data on page views, session duration, navigation paths, and feature usage to help ezcashbd identify areas for improvement. | Yes — opt out via browser settings |
| Fraud and Security | Device fingerprinting tokens used to detect anomalous login attempts, multi-accounting, and bonus abuse patterns. | No — required for platform security |
Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete cookies globally or on a per-site basis. Please be aware that disabling strictly necessary or security cookies may impair your ability to log in to your ezcashbd account or use certain platform features. Guidance on managing cookies in popular browsers is available via the respective browser's official help documentation.
Third-Party Cookies: Some ezcashbd pages may include resources served by third-party platforms such as game software providers or analytics tools. These third parties may set their own cookies subject to their own privacy policies. ezcashbd does not have direct control over third-party cookies. We recommend reviewing the privacy policies of any third-party services you interact with through the ezcashbd platform.
ezcashbd implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:
While ezcashbd invests substantially in security infrastructure, no online system can guarantee absolute security. Players are encouraged to take their own precautions — including using a strong, unique password for their ezcashbd account and avoiding access from shared or public devices — to complement the protections we provide.
Reporting a Security Concern: If you discover or suspect a vulnerability in the ezcashbd platform, or if you believe your account has been compromised, please notify us immediately by contacting our support team via WhatsApp at +880 1700-000000 or by emailing [email protected]. We take all security reports seriously and aim to investigate and respond within 24 hours of receipt.
ezcashbd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The following retention schedule applies to the main categories of data we hold:
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Contract performance; legal obligation |
| KYC / identity documents | Duration of account + 5 years post-closure | AML compliance; regulatory requirement |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Game session and wagering logs | 3 years from session date | Dispute resolution; responsible gaming |
| Support correspondence | 3 years from last interaction | Quality assurance; dispute resolution |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming enforcement |
| Analytics and usage data | 24 months (anonymised after 6 months) | Platform improvement; legitimate interest |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent; legal compliance |
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with ezcashbd's internal data disposal procedures. Where anonymisation is used in place of deletion, the resulting anonymised dataset can no longer be used to identify you personally and is therefore no longer subject to the protections of this Privacy Policy.
If you request deletion of your personal data before the end of the applicable retention period, we will delete all data that we are not legally required to retain, and will inform you of any data categories that we are obliged to keep and the duration of that obligation.
As a registered ezcashbd player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team via email at [email protected] or via WhatsApp at +880 1700-000000. We will respond within 15 business days of receiving your request.
You may request a copy of all personal data ezcashbd holds about you, along with information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Where the inaccuracy relates to your registered name or date of birth, updated KYC documentation may be required to process the correction.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you object to processing on the basis of legitimate interest and no overriding grounds apply. Note that legal retention obligations may prevent full immediate erasure.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being verified, or where you have objected to processing and we are assessing whether our legitimate grounds override your interests.
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You may object at any time to processing of your personal data that is based on our legitimate interests, including profiling for personalised bonus offers. Where you object, we will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where a significant decision affecting your account (such as a restriction or suspension) has been made solely by automated means, you have the right to request human review of that decision. Submit your request to our compliance team within 14 days of the decision being applied.
How to Submit a Rights Request: To exercise any of the above rights, please contact our support team with your registered username, the specific right you wish to exercise, and any supporting information relevant to your request. We may need to verify your identity before processing a request to protect against fraudulent submissions. Identity verification for rights requests does not require you to submit additional KYC documents beyond what you have already provided unless there is a specific reason to doubt the authenticity of your request.
ezcashbd reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, the introduction of new platform features, or recommendations from our compliance advisers. We are committed to keeping you informed about how your data is handled, and any material changes to this policy will be communicated clearly.
Notification of Changes: When we make a material change to this Privacy Policy — meaning a change that meaningfully affects how we collect, use, or share your personal data — we will notify registered players via the email address on file at least 14 days before the amended policy takes effect. A prominent notice will also be displayed on the ezcashbd.vip homepage during the notice period. Non-material changes (such as typographical corrections, clarifications that do not alter the substance of a provision, or updates to contact information) may be made without advance notice, though the "Effective Date" at the top of this document will always reflect the date of the most recent revision.
Continued Use as Acceptance: If you continue to use the ezcashbd platform after the amended Privacy Policy comes into force, your continued use will be taken as acceptance of the updated terms. If you do not agree with the amended policy, you have the right to close your account and request deletion of your personal data in accordance with Section 6 (Data Retention Policy) and Section 7 (Your Privacy Rights) above. Account closure requests submitted for this reason will be processed without delay.
Version History: Previous versions of the ezcashbd Privacy Policy are available on request. If you need to review an earlier version of this policy — for example, to understand the terms that applied to your account at the time of a specific transaction — please contact our support team and we will provide the relevant archived version within 10 business days.
Contact for Privacy Enquiries: All privacy-related queries, rights requests, and data breach reports should be directed to the ezcashbd support team. Email: [email protected]. WhatsApp: +880 1700-000000. Support is available 24/7 (Bangladesh Standard Time, UTC+6). We aim to acknowledge all privacy enquiries within 2 business days and to resolve them within 15 business days of receipt.
Our support team is available 24/7 at Bangladesh Standard Time to address any privacy concerns. You can also explore our FAQ for quick answers, read our Responsible Gaming policy, or head to the ezcashbd Casino to start playing safely. For adults aged 18 and above only.